The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

  • Interact with customers by phone (inbound and outbound calls), e-mail, live chat and instant messaging to provide customer service and support
  • Communicate effectively with customers using both verbal and/or written mediums
  • Follow up on all outstanding customer support issues to resolution
  • Effectively manage difficult or emotional customer situations and escalate as appropriate
  • Respond promptly to customer requests for service, support and/or assistance
  • Successfully operate multi-line phone system, live chat, instant messaging and navigate the Internet
  • Provide trainings to customers and documentation
  • Proactively support customer in terms of accounts configurations
  • Propose solution to customer to implement the solution
  • Collaborate to customer implementation project
  • Additional responsibilities and tasks as necessary

Qualifications

  • Diploma in International Trade or Technician or Engineer
  • Previous account management experience
  • Articulate and well accustomed to a client facing role
  • Willingness and ability to travel
  • Good communication skills

Requirements

  • Fluent in French and German, and English proficiency would be an asset
  • Is located in Paris (11ème) (no relocation accepted)

If you are interested, please send your resume and cover letter to EU-Jobs@livesource.com

THE AMERICAS
1050 Crown Pointe Parkway
Suite 710
Atlanta, GA 30338
USA
Toll Free: +1 844-735-2358
Tel: +1 470-747-8632
FRANCE
14 Rue de Charonne
75011 Paris
France
Toll Free: +800 8000 0030
Tel. +33 (0) 147 00 22 00
SWITZERLAND
7, Route de Crassier
CH-1262 Eysins
Switzerland
Toll Free: +800 8000 0030
ASIA
22/F, Centro
No. 568 Hengfeng Road,
Zhabei District,
Shanghai, China​ 200070
+86 400 094 0217