Our growth is driving the need for an enthusiastic individual looking for an exciting career in a fast-growing company! The ideal person can work independently, yet be part of a team environment, build customer relationships fostering a commitment to our product, embrace challenges, be passionate for success and have a determination to grow professionally. The Key Account Manager is part of the Customer Service team, reporting to the Director of Operations, NA. The position is located in the Atlanta office, our company headquarters.

The Primary Responsibilities and Essential Functions

Customer Support

  • Develop relationships with a portfolio of clients to ensure product satisfaction
  • Acquire a thorough understanding of customer needs and requirements to best advise on product utilization
  • Resolve customer issues and complaints in a timely manner
  • Champion communication between customers and internal teams
  • Lead weekly customer web conferences and submit reports
  • Provide customer support through phone, email, chat and web conferences
  • Train users on new product functionality

Product Support

  • Acquire robust product knowledge (intensive training is provided, but a high level of self-training is also required.)
  • Participate in application updates: test and report improvements and defects
  • Translate release notes in Spanish
  • Translate the product in English and Spanish

Knowledge Base Maintenance

  • Identify articles needing updates or correction
  • Translate articles in English and Spanish
  • Record training videos in English and Spanish

Skills & Experience Required

Education Level & Experience

  • Bachelor’s degree
  • Two years of manufacturing industry experience in purchasing or quality assurance is preferred
  • Two years in account management
  • Strong customer facing experience
  • Strong experience leading meetings
  • Demonstrated track record of successful customer relationship management

Computer Skills

  • Proficiency with MS products including Word, Excel, and PowerPoint
  • Knowledge of Atlassian products: Jira and Confluence
  • Knowledge in ticketing systems (Zendesk preferred)

Communication Skills

  • Excellent oral/written communication
  • Strong listening/comprehension skills
  • Must be fluent in English and Spanish, Portuguese is a plus

Other

  • Highly motivated, self-starter (the position requires extensive self-learning) and strong team player
  • Ability to multitask and prioritize
  • Travel less than 5%
  • Comfortable working in an office environment alongside others
  • Work hours are typically 8:00 AM – 5:00 PM, Monday – Friday

Sound Interesting?

If you’d like to apply for the Key Account Manager position, please send your resume and a cover letter to careers@livesource.com.

THE AMERICAS
1050 Crown Pointe Parkway
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