LiveSource is powering a more efficient, consistent approach with centralized master supplier data, certifications, audit results, scoring, evaluations, and rejections. To date, Dana has retired 10 standalone systems with LiveSource; the company has integrated 8 new companies over the past two years, each fully operational with LiveSource in less than a month. It now has a single master address book for all of its 3500 supplier locations, and LiveSource has introduced efficiencies allowing Dana to reduce its supplier base by more than 50%. Its rich transactional data is managed centrally and integrated with its Enterprise Data Warehouse, powering improved business intelligence reporting and dashboards. This improved visibility into its supplier data lets Dana know what’s coming and mitigate any potential disruptions or quality issues.
“We can see all the supplier quality issues that are happening anywhere in the world,” explains Alling. “And, we can look at a particular supplier and see all the different quality issues it might have at different plants. LiveSource gives us the ability to look at the big picture. We can see a supplier’s certifications, audit results, scores, evaluations and rejections in one system with a few clicks.”
“All in all the implementation went as smoothly as an effort on this scale could go,” continued Alling. “Remember, we were concurrently changing all of the systems that thousands of external suppliers used as well as the way 100 Dana plants generated corrective action requests. LiveSource was excellent to work with: cooperative, collaborative, capable and responsive. The system’s flexibility was impressive, allowing us to configure things the way we wanted them to work.”
Alling characterized LiveSource’s customer support and service as very good. “They have regional reps who are available in all the time zones and regions we’re in. Our plants can contact them whenever they have a question or issue. And, LiveSource is more than willing to work with our external suppliers. They offer published training materials and conduct online sessions. They monitor problems and usage and follow up on a regular basis. They function more like a partner than a vendor.”
Dana now has increased visibility into its suppliers as it strives to optimize and maintain quality management throughout product launch. With LiveSource, Dana truly knows what’s coming.